Cartrack *********** customer care agents

Sent Car track a email on the 29th of July enquiring as to how I have to go about when buying a new vehicle and reinstalling the unit I have on contract with them from the old vehicle to the new one or what the process is to cancel.

Received an email back on 31st of July asking for my details, rep**** on the same day with my details.

Received a reply from Mariah Selapelo (Customer Care Agent) with a form attached to do a de/re installation for R870, not a normal re installation, which I found out today would have cost me R350. I immediately requested to rather then cancel and requested the documents, I have not received them to this day.

Traded in the old vehicle on the 11th of August and received the new one, reversed the car track debit order and now I am receiving 1000 phonecalls each day for payment.

Received another call today from the collections department, explained the entire story to which the lady told me that I can reinstall for R350, I told her that I requested that initially and received a re installation form for R870, she confirmed that, that is only if you did not have the old vehicle anymore and wanted to install a new unit. I said that I had requested the re installation before I even had the new vehicle and that the old vehicle had now already been traded in so why must I pay extra because the person who is supposed to assist customers did not read the email I sent correctly and did not send me the correct info.

I will not pay for a new unit as I had asked prior to getting the new vehicle how I should go about and if I had received the correct info it would not be an issue, I will also not pay the so called arrears as it would also not have been the case if Mariah at car track did her job properly and gave me the correct info.

The old vehicle had since been traded in and the old unit is long gone so Car track is welcome to contact me to install a new unit @ R350 and I will pay the R185 once this has been done, otherwise you are welcome to collect your funds from your *********** consultant Mariah.