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Craig W

1 reviews | Active since Apr 2013

02 Dec 2025, 12:57

CarTrack Incompetence Again

I cancelled my Car Track contract on the 10th November 2025 due to trading my old vehicle for my Volkswagen. I was assured by MPHO on email to say that I will not be billed for December 2025. Today I received a notification for a reverse debit order. I understand their cancellation is 20 days but if you stated no further charge, then why am I charged?

See email below

Good day, Mr. Craig Wentzel,

Thank you for your request. Thank you for your email.

Kindly note you will receive an email confirming the cancellation on the date it is finalised which is 2025/12/10. You will not be billed further, as the vehicle is no longer in your ownership.

We apologise for the experience you’ve had and for any frustration caused. Your feedback is noted, and we will work to improve our communication and service.

Should you require any further assistance in the meantime, please don’t hesitate to reach out to our Client Services team at *** or email us at ***

Ticket Closed!

Please log a new ticket, for further queries Regards, Mpho Mabusane Customer Care

0
Replies (3)
Cartrack
Cartrack's reply02 Dec 2025, 13:16
Official
  Good day,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 
CW
Craig W's update02 Dec 2025, 13:23
Reviewer Update
Hi Car Track I need a full on response into why this has happened. 20 days from the 10th November is the 30th November and I was told in writing I wont be charged again. However you dont suffer extra Bank Charges each time Car Track messes up. You dont have your credit record affected each time Car Track messes up. This has continued for the whole of 2025 and whenever we expect professionalism then Car Track is we apologise. I dont have the Ford EcoSport that is fitted with your unit. It has been traded in to PhilWest VW and I rightfully am not paying a further cent to Car Track. This is purely because the service experience in the last year has been awful. Your agents are *********** and it is not getting better to deal with Car Track. It is getting worse hence I opted against fitting another tracking unit to my new vehicle. With that said, had the service had been better and Car Track genuinely apologised I would have considered another unit from Car Track but, the problem is Car Track does not care at all.
CW
Craig W's update02 Dec 2025, 16:48
Reviewer Update
Tebogo I made a R100 payment as a immediate payment today at 16.35 pm. The proof of payment has been sent to Client Services I recommend you get your ass on it and clear the payment. I am paying for a unit I dont have but yet I must pay because incompetence and 20 working days is how you function. I havent had the Unit for almost a month but I paid and all I can say is you Ma Se ...