SL
Speedy L

1 reviews | Active since Mar 2013

12 Jan 2021, 13:19

Cartrack Incompetence!!

I had Cartrack on my vehicle for over 4 years. I bought a new vehicle and cancelled Cartrack in June 2020 via Email and 3 times after that. I phoned them when they harrazzed me for payment and they said they do not accept email cancellation. I had to go through the unnecessary steps but did it on the 10th of December 2020. Today I receive another threatening email of final demand (hahaha) of R 637.00, which is 4 months premiums. I had enough of these *********** accounts department. I have cancelled several times via email, twice via telephone, I have a letter of cancellation from them and they still want to claim 4 months. I have sent a letter to the ombudsman as well as to my attorney. I now had enough of Cartrack I will also cancel my wife's Cartrack and also my other two vehicles. It's a pity I cannot urge all my friends family to cancel with Cartrack. I will put this on all social media platforms so all can see what happens with your account if you dare and cancel Cartrack!!!

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Replies (1)
Cartrack
Cartrack's reply14 Jan 2021, 09:34
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team