Cartrack Ignoring Complaint After Public Response

I posted a complaint on HelloPeter on 6 March 2026 regarding a serious issue with my Cartrack dashcam where the system failed to provide footage after an accident involving one of my staff members.

Cartrack responded publicly on the same day stating that they would investigate and clarify the matter.

However, it has now been over a week, and despite that public response I have not received a single phone call, email, or any form of feedback from Cartrack.

The situation remains unresolved:

• The dashcam footage from the accident is still unavailable. • No explanation has been provided as to why the system failed. • No follow-up has been made on the complaint that Cartrack themselves said they would investigate.

What is even more frustrating is that during this time the only calls I have received from Cartrack have been sales calls, trying to sell additional products such as warranties and insurance.

So while my serious complaint about a system failure remains unanswered, their sales department continues contacting me.

As a business owner with multiple vehicles fitted with Cartrack devices, this is extremely concerning. These systems are installed specifically for security and incident evidence, and when the system fails and the company does not properly follow up, it raises serious questions about reliability and customer support.

At this stage I am still waiting for:

* A proper explanation for why the dashcam footage was not available. * Feedback on the complaint Cartrack said they would investigate. * Assurance that the system will actually function when it is needed.

Ignoring complaints while continuing to push sales calls is not acceptable customer service.

I hope Cartrack will now respond with a proper resolution instead of another generic reply.