1 reviews | Active since Feb 2019
Cartrack Ignores Paid Cancellation Continues ******* Debit Orders & Harasses Me for R97.54
Continues ******* Debit Orders & Harasses Me for R97.54
On 21 November 2025 I submitted my cancellation letter.
On 24 November Cartrack themselves confirmed the cancellation request and quoted a cancellation fee of R2,199.
On 25 November they debited R2,258.75 (already R59 more than quoted) PLUS an additional R850 for a de-installation that was already done and paid via EFT and was later admitted to be a mistake (refund only processed 2 December). I paid the cancellation amount in full, believing the matter closed.
Then, on 1 December 2025, Cartrack debited yet another R97.54 from my account – an amount that was NEVER discussed, never invoiced upfront, and certainly never agreed to.
After THREE separate emails as well as communication on WhatsApp asking for an explanation, I finally received a vague response claiming this R97.54 is a “pro-rata cancellation fee” because I am apparently still serving “20 working days’ notice” and the contract only ends on 19 December 2025.
This is unacceptable and, in my view, *****ulent for the following reasons: 1. I was never informed that notice period charges would apply ON TOP of the R2,199 cancellation penalty – if that’s the case, why quote R2,199 as the cancellation fee in the first place? 2. The amounts keep changing without any prior invoice or consent – R2,199 became R2,258.75 plus now R97.54. 3. I have already disputed the unauthorized R97.54 debit with my bank. 4. Cartrack is completely ignoring all my emails asking for a proper breakdown and reversal – instead they bombard me with SMS, WhatsApp and email demands for this R97.54. I have paid every single cent they originally demanded for cancellation. I should not owe them another cent, yet they continue to debit my account and harass me.
This is not incompetence – this feels like deliberate overcharging and hoping customers just pay up without questioning.
I am now escalating this matter to the National Consumer Commission, the Ombudsman for Short-Term Insurance, and the Banking Ombudsman. I will also be laying a formal complaint with the Information Regulator for the harassing messages after cancellation.
Cartrack, you do NOT have permission to debit another cent from my account. Confirm in writing that my contract is fully settled and cancelled, and stop the harassment.
To anyone reading this: think twice before signing with Cartrack. Cancelling is a nightmare and it seems they will debit whatever they feel like, even after you’ve paid their “cancellation fee”. Extremely disappointed and angry former customer. Account number available on request for Hello Peter verification.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
My car’s engine blew.
I immediately notified Cartrack and requested contract cancellation.
Their reply:
◦ R2 199.78 early-cancellation penalty (more than the dead car was worth)
◦ PLUS an additional R870.00 “de-installation fee” to remove their own little black box → Total to walk away: R3 069.78
I paid every cent whilst they still debited my account "mistakenly" with R 870 for which I was informed refund will take between 7 and 14 working days.
Thought it was finally over… until the harassment started again weeks. Daily SMSes, calls, and threats of credit bureau listing over an “outstanding” R97.54. Their excuse when I eventually spoke to someone? “Value-added services” .
Grand total extracted from a customer who had just lost their car and their mobility: R3 069.78 + R97.54 = R3 167.32
They chased me for ninety-seven rand and fifty-four cents with the same aggression they use for thousands. That is not billing. That is predatory bullying.
To anyone thinking of signing with Cartrack:
• Expect zero compassion when life falls apart.
• Expect to pay R870 just to give their unit back.
• Expect to pay R2 200+ to escape the contract early.
• Expect to be hounded for pocket change later under the mysterious banner of “value-added services”.
• Expect the constant threat of a ruined credit score if you dare question any of it.
I paid the final R97.54 today only because the stress and the risk to my credit record are not worth fighting a company that clearly has no shame.
Cartrack, you have taken R3 167.32 from someone who was already down. I hope this review costs you far more in lost customers than the pittance you bul**** out of me.
My car’s engine blew.
I immediately notified Cartrack and requested contract cancellation.
Their reply:
◦ R2 199.78 early-cancellation penalty (more than the dead car was worth)
◦ PLUS an additional R870.00 “de-installation fee” to remove their own little black box → Total to walk away: R3 069.78
I paid every cent whilst they still debited my account "mistakenly" with R 870 for which I was informed refund will take between 7 and 14 working days.
Thought it was finally over… until the harassment started again weeks. Daily SMSes, calls, and threats of credit bureau listing over an “outstanding” R97.54. Their excuse when I eventually spoke to someone? “Value-added services” .
Grand total extracted from a customer who had just lost their car and their mobility: R3 069.78 + R97.54 = R3 167.32
They chased me for ninety-seven rand and fifty-four cents with the same aggression they use for thousands. That is not billing. That is predatory bullying.
To anyone thinking of signing with Cartrack:
• Expect zero compassion when life falls apart.
• Expect to pay R870 just to give their unit back.
• Expect to pay R2 200+ to escape the contract early.
• Expect to be hounded for pocket change later under the mysterious banner of “value-added services”.
• Expect the constant threat of a ruined credit score if you dare question any of it.
I paid the final R97.54 today only because the stress and the risk to my credit record are not worth fighting a company that clearly has no shame.
Cartrack, you have taken R3 167.32 from someone who was already down. I hope this review costs you far more in lost customers than the pittance you bul**** out of me.