Cartrack I am disappointed 😞

I am so disappointed with cartrack I have been with them for 11 years . My contract was for 3 years . Whenever I do a car trade in I will always ask them to move the device to the new car . They will charge R700 with some few rands . So 2023 I traded in my BMW I call them to assist moving the device to my new car which I was charged again to do that a restoration of the device. To find out they did not cancel the old car which is BMW .So I went to their offices at Randburg . I spoke to the manager there who was in charge. To cut the story short . They decided to open a new contract for the new car and put a device without my knowledge. Early this month i founded out that my premium has went up whereas they promised to come back with a feedback because I said to them they need to keep their promise that they will not increase their premium and when I want to cancel them it should be a free of charge . Now is year 2025 with no feedback. My premium went up . They call me every day including weeks telling them that I am owing 💔