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LM
Lebogang M

1 reviews | Active since Feb 2018

02 Sept 2018, 06:39

Cartrack horrors

Think twice before you get Cartrack to track your car. Its been a nightmare dealing with them and their products are disgusting faulty. Most of the call centre staff are poorly trained and will fight and argue instead of resolving your issue. If they can't resolve your problem they hang up. There's no reporting structure and there's no manager you speak to. Truth is I want them to come take out their device and refund me.

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Replies (2)
Cartrack
Cartrack's reply02 Sept 2018, 07:37
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards

The Cartrack Team

Best regards,

LM
Lebogang M's update04 Sept 2018, 14:20
Reviewer Update
On the 15th of August 2018 your tracking unit was installed into my vehicle at Benoni Citi VW. The unit did not work and had to be repaired the following day. The unit was still faulty and had to be repaired again on 21 August 2018 it then only worked until 3 September 2018. I called your customer services centre on 4 September 2018 to request an investigation into the matter I was told that I'd be contacted and that only happened after I made numerous calls to your call centre. Where i was bounced from department to department as no one could resolve my issue. How are our vehicles safe when your tech does not work? You may investigate what the issue is and revert back to me within 72 hours.