cartrack Horrible service

On the 4th of August 2022 i was hijacked, and reported to cartrack. The car was not recover. Towards the end of September I called in to cancel my account since the car was not recovered. I was told about 21 days cancellation policy. I was told that the debit will go through end of September because of 21 days policy. On the same day, I requested a new contract for new vehicle.

End of October, money was debited from account for both vehicles, the new one and the one cancelled.

I called in and I was promised to be refund as it was thier mistake that side. Nothing happenes.

Today 4th November i am receiving an email confirmation of cancellation as made today. Mind you, they have their 21 days cancellation policy im place. Meaning, both cars will be debited end of November.