Cartrack have no client services.

So disappointed and disgusted with the service from cartrack.

I am stating that they have no recordings as they state, no record keeping on a "ticket" and therefore no client services.

I have been a client with cartrack since 2010. Changed cars and moved units without any problems. One of my Units gave problems in November 2022 and CARTrack could not activate it remotely. A technician visited shortly after and advised me that it was an old type unit and that they were prone to give problems. He did a great job in selling / convincing me the new type units that interface with cartrack app is much better and put a lot more control in your own hands. I then upgraded all three my vehicles to the new units I did not know / understood that if you upgrade you become a new customer with a new contract. In March beginning of April 2024 I sold one of my vehicles and advised cartrack that I sold the car and are cancelling for that vehicle. Gave them the details of the dealer and contact numbers. That is when the trouble started. I received a phone call advising me that there is a cancellation fee to be paid R2650. I stated that this was not explained to me when the selling job was done. The lady stated that they will retrieve the recordings and we can then discuss further. No feedback for more than a month. In May 2024 I contacted cartrack and advised them that since we are not getting the contrack issue resolve, they must please move the contrack and unit to one of my older cars. I was then advised that I did not request a removal of the unit when I sold the car. I send them the original e-mail where I advised them the dealer and contact details. I was notified that the vehicle is now in Mozambique. They are still charging me the monthly fee and are now coming with roaming fee's in a very demanding manner.