Cartrack has the worst service ever

Cartrack has the worst service I’ve ever received in my life. All their consultants are rude and managers are never available. I had a happy button benefit that was sold to me through lies, I requested the voice recordings and they listened to them and they were in the wrong and needed to refund me. I’ve raised this matter in 2024 but still no one was able to assist me. My matter has been going on since last but no one gives a damn. I had to raise this matter with the ombudsman but still, they didn’t adhere to the request and I had to take the matter to the NCC and they promised to refund me. I’m still waiting for my refund and calling left and right but still no assistance, when I call in their stuff just don’t care and not doing their jobs. I cancelled the happy button benefit but now I want to cancel my whole contract with the because they are proving to be very useless and I’m scared if I were to be in an emergency, that I’ll receive the same treatment. Mr Joshua Victor, your place is being run like a tuck shop and not a professional business.