Cartrack has no customer service and is unreliable.

I am so angry with the service at cartrack. I was once called by cartrack in 2018 I am not sure about the date but on the day cartrack called me while I was on my way to work and I couldn’t answer as my phone was on vibrate mode. Then they called my husband to ask him my whereabouts as they suspect that the battery of the car has been removed. He then tried to call me until he got hold of me and I told him nothing is wrong with the car I am at work already, so cartrack called me again and got hold of me and I told them that I am okay and the car is fine. They then decided that the device needs to be fixed cause it might be faulty of which they said they will send a technician to come and assist me with that and no one came.

I kept on getting distress call from cartrack telling me that the car is being tampered with and I went as far as buying a new battery (unnecessary expense) thinking that it was the cause but calls kept on coming almost on a daily basis.

Months went by without getting any assistance and so I called to ask when will I get a technician sent to me to fix or replace the device and I was told that there are a lot of customers they dealing with and they will come and but nobody came. I then decided I will stop the debit order due to the fact that I was not getting any assistance but I still got billed for a clearly faulty device, only then because cartrack was not receiving any money from that’s when they decided to back to me. They called and asked a multiple times asking about the debit order and no one asked about the device being fixed or replace . We kept on making calls to get advice on what to do with this situation there was a point where I even spoke to a manager and she assured me that a technician will be sent to fix or replace the device and no one did. The worst part of all of this I don't ignore their calls I answer every call and explain the problem to different consultants so if they think I don't want to pay them that's wrong cause the problem is I won't be liable for chargers that occurred because of their carelessness.

I am at a point of filing a formal complaint with the office of the Ombudsman because of the frustration this has caused on us.

Last week I received a THREAT SMS from cartrack detailing that a summons will be delivered to my work then today I get another SMS stating that I'll be blacklisted if I don't make an immediate payment, why is cartrack so quick with money issues and not client services I am irritated and I promise I will make sure justice is served.