WP
Wendy P

1 reviews | Active since May 2021

19 Jul 2023, 13:05

Cartrack Harrassment and Poor Service

Cartrack failed to recover my vehicle when it was ****** on 21 May 2023. Despite me advising them to cancel the contract and stop the debit order on the 23rd May 2023, they still debited me on 1 June AND 1 July 2023. I requested my bank to reverse the debit order for July and stop future payments. Now Cartrack are sending me letters of non-payment threatening adverse credit listing and legal action!!! I have again instructed them to desist from issuing these notices and to stop harrassing me but they have not yet done so. VERY POOR SERVICE from this company - not to mention that they also declined to honour the R150k warranty they promised if they do not recover the vehicle. This based on a technicality (I didn't do a 6-monthly check to see the unit was working but I have evidence that the unit was in fact working on the day the vehicle was ******).

0
Replies (2)
Cartrack
Cartrack's reply19 Jul 2023, 14:51
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.


Kind regards 
The Cartrack Team 
WP
Wendy P's update20 Jul 2023, 13:30
Reviewer Update
Cartrack continue to attempt to contact me telephonically - up to 5 times a day for payment that is NOT due!! I am no longer their customer and owe them nothing.