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Aurelia D

1 reviews | Active since Aug 2018

02 May 2023, 15:49

Cartrack harassment in spite of them having the wrong number!

I have been harassed by Cartrack for months on end looking for a “Moyo” who owes them money. I have repeatedly told them they have the wrong number and time and again I am assured they will take my number off the system. After not getting any joy from my numerous requests, I contacted their client services via email on 26 April and they requested that I send my number so that it may be removed (no aplogies made). Of course this has not happened and I am still receiving up to 5 calls a day from them (blocking the numbers has not helped). If this is their level of incompetence in such a simple request, I wonder how they conduct the rest of their business.

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Replies (3)
Cartrack
Cartrack's reply02 May 2023, 16:40
Official
 
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
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Aurelia D's update02 May 2023, 19:18
Reviewer Update
Thank-you, I look forward to this being resolved.
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Aurelia D's update03 May 2023, 14:37
Reviewer Update
Thank-you, much appreciated