JT
JP T

1 reviews | Active since Nov 2017

02 Nov 2020, 07:54

Cartrack harassment for payment and not wanting to cancel contract after vehicle is sold

This places after service is pathetic and are only out to make money. The car that I had a tracker installed in I have sold and the new owner is not interested in having the tracker or taking over payments. I have Cartrack about this and they claiming i still have to make monthly payments. If i wish to stop monthly payments I need to pay a cancellation fee of over R2000. This is just ridiculous. I have since not paid them and they sending me messages of me owing them a R869 for the months I have not paid. I told them I am not paying further and I am not paying a cancelation fee either. The other alternative they gave me was for the tracker to be removed from the car that it is in and installed in the current car I have and this is not necessary as my current car has a tracker in. For them to remove the tracker and install it in another vehicle they again want me to pay for this. Since I have not been making payments they are trying every second day to debit my account costing me more money in bank fees. Your services are pathetic as this is a type of service that if the consumer does not pay, you just stop the tracking device from working again. I will never recommend you guys to anyone else or install one from your company again in any other car. I am sick and tired of you people phoning me and when i pick up nobody speaks and you drop the call. When someone does speak I will tell them im not paying and then the next day someone else will just phone me again regarding the same story.

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Replies (1)
Cartrack
Cartrack's reply02 Nov 2020, 09:37
Official
 
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team