Cartrack harassment, false billing, and ******** blacklisting threat

I am extremely disappointed with Cartrack’s conduct and what appears to be ********* and possibly ******** practices.

I submitted a cancellation request for my policy, which Cartrack ignored. Instead of processing my cancellation, they continued to contact me excessively — calling me multiple times per day, evenings early mornings and on Sundays and Saturdays. This level of harassment is unacceptable.

After I repeatedly followed up, they eventually processed the cancellation. However, they then began claiming I owed them money.

The issue is that their explanation of the alleged debt keeps changing:

* Initially, they claimed I owed for January * Then they changed the claim to December

When I challenged this, they could not provide a clear or consistent breakdown.

I have always paid my account in advance. My first payment included a prorated amount plus the following month’s premium — which was explained to me at the time. Cartrack is now incorrectly claiming my account was billed in arrears.

I requested a copy of my contract in February to verify their claims. To date, they have failed to provide it.

Despite this:

* They cannot prove the billing structure * They cannot provide a contract * They cannot give a consistent explanation of the debt

They have now escalated an amount of approximately R205 to over R2000, including unexplained “delisting fees,” and are threatening to blacklist me.

This is unacceptable.

I dispute this debt in full. Cartrack must provide:

* The signed contract * A full and accurate statement of account * Proof of billing structure (advance vs arrears) * Proof that the alleged charges are valid

Until then, any attempt to list me with credit bureaus will be disputed and escalated to the relevant regulatory authorities.

I urge Cartrack to resolve this matter immediately and cease all harassment.