Cartrack - Good product but very poor service

I trade my vehicle on Jan10 and made arrangements for a de- and re-installation on the same day. They deducted the money from my account early on Saturday morning. It is now Friday, a week later. I have been raising complaints (customer care and CEOEscalations), calling all week to get them to complete the re-installation and nothing happened so far. I threatened to cancel my subscription and one reply rather mentioned the penalty fee (R2600 for early termination) in stead of trying to solve my problem. I have been asking for the CEO's contact detail, but no-one is willing to provide the number. In the meantime I am paying for a service that I am not getting. Very poor service. Cartrack is a very good product, but the service is poor. Think before you subscribe in a long term contract.