CARTRACK - find your car lose your SANITY

Firstly your staff are all in desperate need of training RE: customer service! I cancelled my Cartrack at the end of 2019 - effective 2019/12/27 to be exact. I confirmed with "Ashney" that the D/Order paid @ the beginning of DEC '19 would be the last. After the 27th, my account would be closed and was confirmed UP TO DATE and my tracking from Cartrack would stop. After the 27th, I confirmed my subscription was indeed cancelled, but just after new year, Cartrack again debited my bank account. I called the accounts department again and was advised that the debit order was an error and I can either reverse the debit order (stop the payment) or wait for my refund. So I opted to stop the debit order. Today, 2020/01/09 I received an SMS stating my account is in arrears and I need to make a payment of R231.00 immediately. Again, I called ***, spoke to a lady by the name of Sonya who once again confirmed my service was cancelled and my account is up to date. And that they (Cartrack) need to do a "recon" on their system and credit the cancelled/ stopped debit order (or do some internal process??) that would update my account to be R0.00 and show as up to date and I should/could ignore the SMS received. This is the WORST company to do business with EVER. IF you are reading this and looking for a tracking service - rather look else where. Save yourself the trouble and headache. Can someone from CARTRACK please call me, confirm that my account is up to date - provide written confirmation of cancellation and that my account is UP TO DATE. I don't appreciate your SMS' because your staff is unable to do their work properly.