Cartrack Faulty Device

Good day,

I had a CarTrack unit installed in my Vehicle on 15 December 2017 as my Insurance required it. On 14 December 2018 we went on Holiday to Namibia, just before the Botswana Border I phoned your call centre to notify you that we are going over the border, a few minutes later the device stopped working.

We came back from Namibia and I noticed that the car's location still says that it is on the Botswana border where we went through on 14 December 2018. I Phoned your call centre again asking why the location is not updating any more, the consultant told me that the device is faulty and I need to book it in for repairs, but I need to pay R600 due to it being out of warranty. According to the trips on the Cartrack app, the device stopped working on 14 December 2018, a day before the warranty expired, if I request trips for 15 December 2018, there is nothing.

I got hold of the Cartrack support team through facebook, they arranged for a consultant to phone me, but I was in a meeting and could not take the call, the Consultant left a voice message telling me that I should phone the call centre, but phoning the call centre all the consultants would just tell me I need to pay because the device is out of warranty now.

I have got screenprints that I have already emailed through to your clientcare of the proof when the device stopped working, but no one has responded on the mail.

Am I being unreasonable to say that the device stopped working inside the warranty period and I am not going to pay anything for a repair?