Cartrack fails to service customer

We use this company for our business. Shocking company. You can never get in contact with anyone to resolve issues. Management hides behind the call centres. The CEO refuses to talk to customers, how can he understand how shocking their service is?

The call centres lie to you about when the service vehicle wil arrive, we have had experieince in a emergency when the reaction vehilce also did not arrive.

A company like this is measured by their reaction to customer need, Cartrack fails every time.