Cartrack Failed to Assist me during Time of Need.

Hi,on the 01/03/2021 my Wife(Bertha Z Williams )called me,as she was driving home from on the N1 road.Her call was to Alert me her Husband Samuel Williams that she got stuck on the the N1 road due to mechanical brake down of the suv she was driving,the vehicle is a Vw Tiguan 2L tsi 4motion registration number CN85DBGP.I though to myself, no Stress no Panic Because i have Cartrack on my side,since i have a Cartrack Insurance contact for the last 23 months now,the installments via debit order is payed successfully every month for the last 23 month to date.I responded to my wife's call as she was panicking and being afraid for being stuck on the N1 free road on her way home,i start calling Cartrack control department 1st. their contact center Telephones voice prompts kept on repeating its self,not allowing me to speak directly to an call center agent....there was an option to sellct no1 for emergency, i pressed the emergency selection code several times, hence with no success of getting a response, so much time wasted trying to get through to Cartrack control Room.After several attempts i eventually got through to Cartrack control room,i escalate the problem i have,i ask Cartrack for Road side Assistance because its part of the Benefits linked to my Cartrack contract i have with Them.....their first sent me to pillar to post talking to different call center agents,at times they say they will call me back,they dropped the call in my ears,with no calling back from Cartrack, i called Cartrack control room again stressing my situation all over again, i was again transferred to speak to someone else,the Call Center Agent then Told me that my contract with Cartrack is in Arrears and they Can Not Help me or Assist me with my current circumstances...i inform them that the Cartrack Contact Debit Order is going off successfully every month for the 23 Month, i Reiterated that the last Debit Order went of on the 27/02/2021...they wasn't Keen to Listen to me,they Told me Straight that they Can Not Help or Assist me....i ask them to help me by providing a road side Towing Truck i will pay cash, the Cartrack Agent who was aslo the on duty supervisor or Team Leader told me they will call me Back ,i waited and waited till sunset, No Response from Cartrack they Left me and my Wife hanging and expose to every Danger on the N1 Free Road...I eventually called my Brother in-Law Victor Samuel to help me by calling a Towing company, the Towing truck came out ,i had to pay them R1500 for their Services, Helo Peter i would like to Sue Cartrack for all the Pain and suffering they Coursed yesterday late afternoon.My Name:Samuel Williams cellphone no ***,id no:***