1 reviews | Active since Apr 2015
Cartrack failed system and service
<p>Were will I start? Car-track offered me a good deal and sound like the company I can use for my vintage Toyota Corolla 1200 Bakkie to assure security and peace of mind. This however was not the case. <br />You fitted a system in my Bakkie which we found from day one not to work. After reported this several times and numerous calls from your own guys reporting this unit sending out a alarm, I had not had any joy from the fitment in March/April. The technical team made no attempt to call nor to return my calls. Very frustrating you took my monthly payments until I stopped the debit order. Suddenly I received call from 3 different people. Explain my situation over and over, eventually the technical team called and made a appointment.<br />Here the technician confirmed the unit is faulty. Great, this unit is replaced. All tested, confirmed with your office. Just as your technician are about to leave I found that my central locking is not working!!! R 1850 later on the Saturday the problem was fixed by a auto electrician and a locksmith. <br />Now mr Car-track, what stands me to do? Needless to say that until today nobody phoned again but they attempt to take premiums? <br />I need Car-track to pay me back the premiums taken from me and the R 1850.00. Then I need you to send any other guy that knows what he is doing to come and remove this unit from my Bakkie. If not before end of this month I will report this to Hello Peter and the ombudsman and with further charges to Car-track have this unit removed.</p> <p>Your back up service and system is bad news and your technical team sucks. Do something.</p>
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards,
The Cartrack Team
