Cartrack Failed Me – No Support After Vehicle Theft

No Support After Vehicle Theft

My car was ****** on 8 March 2025, and Cartrack completely failed me when it mattered most. They never called me when the vehicle was started at 03:45. Their own report shows they received a jamming alert at 04:26—by that time, my car was already in Soweto and stripped.

Despite this major failure, no one at Cartrack has provided me with a proper explanation. All I get are empty responses like: "Kindly be advised that this matter has been escalated to the recovery team to assist with the request."

They are quick to collect their premiums, but when it comes to service and accountability—nothing.

I now have a new vehicle and requested that the recovered tracking unit be installed. Weeks has passed and still no service.

Absolutely unacceptable. I feel let down, ignored, and completely disappointed by Cartrack.