1 reviews | Active since Feb 2026
Cartrack expect you to pay for a device, that does not work.
In short, Cartrack expect you to pay for a device, that does not work. When you try to cancel the contract, you are liable for a R2800 cancellation fee.
I seriously don't understand how their legal department can justify these policies, if it is in breach with the Consumer Protection Act.
Cartrack installed a tracking device in my new car in Aug 2025. The installer said the device might struggle to work because the new Jaguars might be too technologically advanced for the device.
Needless to say, he was right, the device didn't work. After probably 20 phone calls and a few emails, Cartrack eventually validated the device to be replaced. This was done, but still the new device didn't work.
Going through the same laborious admin process, a third date was booked for the third installation. I cleared my morning, but no one arrived.
Again, after numerous phone calls a fourth booking date was schedule, and again my morning was cleared and was waiting at home for the installation. Again, no one arrived.
So, after about 60 telephone calls, 20 emails, and speaking to two senior managers, four months later, I still didn't have a tracking device that worked, which I paid for during those months, which my insurance believe, is working...
I then decided to cancel my contract with Cartrack, but got notified they cannot do that, if I don't pay a R2800 cancellation fee..
The reasoning around this is beyond confusing, and no matter who I spoke to, the answer remained the same.
So, I stopped by debit order at my bank with Cartrack and installed a new tracking device with a different company... Geez, the amount of emails and daily phone call I received since the debit order was stopped, is astounding. I wish i could have received such service when I actually had the problem..
So with all the calls I received during the last two months, I again each time explained the story that the device does not work, so they must either take me to court, or come and collect their device. The conversation always end that I need to cancel the contract and pay the cancellation fee.
This is my first review I left of any company in my 48 years of existence... and i have had long battles with the Telkom and Eskoms of this world. Even they could not get me to take the time and effort to leave a negative review.
My experience with Cartrack in beyond anything, I have ever dealt with. It it littered with red tape and impersonal, ******** policies.
I had no issues with Cartrack between 2018 and 2025, with their device in my now sold Audi, but, i want to warn all potential future clients, you might pull your hair out if something goes wrong.
They is a big corporate bully, who's staff has zero logical processing abilities, and will try and make your life a living hell, in order to 'win'
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
"Upon investigation, we noted that our scheduling team has made several attempts to contact you since November 2025. Unfortunately, they were unable to reach you to schedule the repair appointment, with the latest attempt being on 19 February 2026. Kindly note that should you decide to cancel the contract, you will be liable for a cancellation fee of R2,650.00, as the contract is still within the 36-month rental period. Furthermore, you will need to provide 20 working days’ notice, as per the standard terms and conditions. Please confirm whether you would like to be contacted to schedule the repair so that we may forward your request to the relevant team for assistance with scheduling the repair. Refer a friend or family member to join Cartrack and get two months’ free subscription. Kind Regards, | | Nwabisa Makhaya
Social Media Consultant | |
________________
A couple of points to consider:
1. Cartrack convenient forget that the car was schedule to went in for a third repair job, which they never showed up for. Not even a notification or courtesy phone call to notify me.
2. The car was again schedule for a repair job after this (fourth time in four months), which again they did not show up for, again without a courtesy phone call or notification.
3. Cartrack could not fix the device in four months, but expected me to pay those months, for a service I didn't receive
4. I was an insurance liability for those four months, and if anything would have happened to the car, I would have carried the risk of not being paid out.
5. Cartrack insist that they have an open ended date where they are able to fix your device, not considering the time, efffort, admin and insurance risk the client has to endure during this process. A very one sided corporate arrangement, very much like a bully.
6. Cartrack is the only party in this relationship that is breaking contract, by expecting you to pay for a service that doesnt work, and by no fault of the owner, cannot get repaired through sheer incompetence by the company.
7. And and a post note, not a single call or email was received from any scheduling department, for a repair appointment. Please post any communication on this platform in case i missed it.
Thanks you Nwabisa, for basically confirming my take of your company with your very professional reply.
Best wishes
"Upon investigation, we noted that our scheduling team has made several attempts to contact you since November 2025. Unfortunately, they were unable to reach you to schedule the repair appointment, with the latest attempt being on 19 February 2026. Kindly note that should you decide to cancel the contract, you will be liable for a cancellation fee of R2,650.00, as the contract is still within the 36-month rental period. Furthermore, you will need to provide 20 working days’ notice, as per the standard terms and conditions. Please confirm whether you would like to be contacted to schedule the repair so that we may forward your request to the relevant team for assistance with scheduling the repair. Refer a friend or family member to join Cartrack and get two months’ free subscription. Kind Regards, | | Nwabisa Makhaya
Social Media Consultant | |
________________
A couple of points to consider:
1. Cartrack convenient forget that the car was schedule to went in for a third repair job, which they never showed up for. Not even a notification or courtesy phone call to notify me.
2. The car was again schedule for a repair job after this (fourth time in four months), which again they did not show up for, again without a courtesy phone call or notification.
3. Cartrack could not fix the device in four months, but expected me to pay those months, for a service I didn't receive
4. I was an insurance liability for those four months, and if anything would have happened to the car, I would have carried the risk of not being paid out.
5. Cartrack insist that they have an open ended date where they are able to fix your device, not considering the time, efffort, admin and insurance risk the client has to endure during this process. A very one sided corporate arrangement, very much like a bully.
6. Cartrack is the only party in this relationship that is breaking contract, by expecting you to pay for a service that doesnt work, and by no fault of the owner, cannot get repaired through sheer incompetence by the company.
7. And and a post note, not a single call or email was received from any scheduling department, for a repair appointment. Please post any communication on this platform in case i missed it.
Thanks you Nwabisa, for basically confirming my take of your company with your very professional reply.
Best wishes