nM
neliswa M

1 reviews | Active since Apr 2016

01 Jun 2021, 16:47

Cartrack

This company doesn't even deserve even the one star I gave , the biggest ********. I was advice through King Price that I should take car tracker for odeometer reading as the insurance was based on kilometers driven each month. I cancel King price insurance and I am told I can deal directly with car track. I call them to cancel they tell me I am gonna be charged a fee of over R2000 rand since it is a 3 year contract things that I know nothing about. Then I decide not to cancel since I dont have the money. I tell the lady assisting me that I want to change options as I am no longer with King Price, she tells me she is gonna treat me as a new client and treat this as an upgrade. She then gives me options which are from R99 to R199. I choose the R199 option. Later on the same day she calls me saying she made a mistake I should actually pay R329 for that option since I was a King price client. Mind you earlier on when we spoke no price option of above R199 was mentioned. So am no longer treated like a client that is changing options but I am being punished because I was intruduced to them through King price. Now they want to **** me and overcharge me.

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Replies (1)
Cartrack
Cartrack's reply01 Jun 2021, 16:48
Official
 
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 

Best regards,