Cartrack

Good day I have a problem with cartrack I took an contract with the company which I never received any copy of the contract, we did everything telephonically I was told that the technician will come to install it. Which he did, after some few months I called cartrack request the location of the vehicle it was on Saturday when I called the consultant I was speaking to, told me he doesn't know where my car was and will get back to me. It was on Saturday he never called me back or anything until on Tuesday when I called again still I didn't receive the location of vehicle and told me they will contact me back. Untill I used whatsapp that's when they told me that the vehicle is in Botshabelo. I asked where specifically it was because I asked where in Botshabelo was the vehicle I didn't receive answers, it was then the consultant told me that I took a contract which doesn't give a specific location of the vehicle I asked so if my vehicle is ****** or hijacked it means it won't be recovered. That's when I asked to cancel the contract it was then I heard that there's a R2600 cancellation fee which was not explained to me. I told them I'm no longer going to pay for anything, they transfer me to manager who I asked for the tapes when I was taking the contract instead they did sent the call recording which I couldn't open i told them that they should send me a record that I can be able to listen to instead of the one I received up until now nothing. From there they are calling me and I told them I'm not going to pay for that cancellation fee. I still have the emails and WhatsApp conversation.