SB
Sherilee B

1 reviews | Active since Oct 2025

17 Oct 2025, 07:36

Cartrack double debiting accounts

Cartrack was fine for about a year. Around November 2024 they started double debiting my account. I had the protector service so it was 199 a month. But I cancelled it shortly after. Ever since then they keep taking money from my account even after the initial payment was made. I was informed one payment didn't go through so I tried to pay via the paymate link. But it kept saying pending. I called them and they said they will send me a debi check but never did. Then they debited my account with extra "late payment fees" even though I did contact them multiple times. At the moment of writing this review on October 17 2025 they took R199 the beginning of the month. Then another R140 rand round about the 15th of October and once again R140 rand today. Then they called me and said I have R81 outstanding. How do you go from paying the basic plan of R99/pm to almost R600!!! I am a student and barely get enough for food. This is absolutely ridiculous.

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Replies (1)
Cartrack
Cartrack's reply17 Oct 2025, 08:16
Official
Good day Sherilee Botha,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team