Cartrack Double Debited My Account – Still No Resolution

I am extremely disappointed and frustrated with Cartrack’s service. On 26/01/2026, Cartrack double debited my bank account without authorisation or agreement: R327.80 R376.80 This is not what was agreed. To explain clearly: My December 2025 payment was missed. On 12/01/2026, I made an arrangement with Cartrack for 6 payments of R376.80 to be paid over the next 6 months. Despite this agreement, on 26/01/2026, Cartrack debited two different amounts from my account. Because this was a clear double debit and not agreed upon, I reversed the R327.80. Since then, I have: Contacted Cartrack multiple times. Been told by another agent that the 6-month arrangement was “never possible”. Had calls dropped when I tried to explain the situation. This is completely unacceptable. There is no consistency, no accountability, and no proper customer service. I am still trying to resolve something that should be very simple. I have previously warned Cartrack that I would cancel and take my business elsewhere if these issues continued. At this point, I genuinely feel like I have no choice, as the same problems keep repeating and nothing ever gets properly resolved. All I want is: Confirmation of the correct payment arrangement. Written proof of what amount is actually due. A refund/credit for the incorrect debit. Cartrack’s billing and communication are chaotic, and as a customer I feel completely ignored.