Cartrack Double Debited Me & Doesn't Want To Pay Me

I was double debited. First normal debit order on the 26th of March 2024 as per my contract with Cartrack and my subscription is R298. To my surprise this morning I find out I was debited again another R298 on the 27th of March 2024. How is this possible if I've never missed a payment before? I called in the accounts department and spoke to Nombulelo and she advised to me I can only call in Tuesday which will be on the 2nd April 2024 because the 2nd payment hasn't reflected?? No one can answer my question as to why I was double debited in the first place and not only that I have to wait 5 days before they resend to my account. To top it up I was given an option to have the 2nd amount accredited to my next payment of which I would have considered but Cartrack told they can not give any assurance the amount will be credited to my next payment??? How hideous is this ? Not only must I wait for the amount to be reversed but even the 2nd option is still not in my favor for a mistake Cartrack made on their side. This is a big joke!!!