WH
WW H

1 reviews | Active since Feb 2019

27 Apr 2025, 09:37

CARTRACK - don't use them - see open letter

To Whom It May Concern, I am writing to formally express my dissatisfaction and frustration with your business practices, particularly with regards to the charges app**** to a vehicle I do not own. Despite notifying your company over six months ago that I do not own the vehicle associated with registration XNZ661-GP (VIN: ADNK030000A000688), the charges have continued without resolution. For clarification, my vehicle is BX23HG-GP, and I have been making prompt payments for services rendered to this vehicle each month. The only document I have pertaining to the service is the installation document, which I have attached for reference. Additionally, the only agreement I entered into was a handwritten document signed by me in the presence of your sales representative for a month-to-month subscription. To date, I have never received a written copy of this document or any other document for that matter from your representative. The installation of the service was completed on 8th September 2023. Your recent communications regarding claims of additional documents or agreements are unfounded, and I consider them to be both deceptive and *****ulent. I urge you to rectify this situation immediately. Should you wish to cancel the service for my vehicle BX23HG-GP, I would appreciate your prompt confirmation, and I will proceed to find an alternative service provider that upholds better business ethics. I expect this matter to be resolved promptly and look forward to your immediate attention. Sincerely, WW Hinz

0
Replies (1)
Cartrack
Cartrack's reply27 Apr 2025, 18:20
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team