Cartrack don't track

My tracking unit has not been working since April. Upon becoming aware thereof, I contacted Cartrack on 12 July. I only spoke to them on the afternoon of 13 July when I called them. The first lady was extremely rude, condescending, refused to answer my questions, and just switched me over to the sales department so that they can answer my very simple question 'Why did the systems never pick this up since April?" The next lady said she will schedule a maintenance repair and get a supervisor to call me back.

On 17 July I again sent an email. I received a call later that afternoon confirming that they will send a technician to repair the faulty unit, but that she cannot answer my questions, management is still investigating the complaint against the rude representative and that they will give me a callback. She requested whether the technician can be scheduled for that Friday (21st) or Monday (24th), I requested Monday. No one arrived on Monday and I also did not receive any call about it either.

I again sent an email on 24 July demanding that they deliver their services. I received a call around 3:30 pm that they do not have technicians available and needed to schedule an appointment for me.

How many times do they want to schedule the appointment?

When will this supervisor / manager return my call?

What is Cartrack now actually delivering? Just vehicle recovery when ******?

Here's the catch. Cartrack is marketing that they "Monitor" and provide 24/7 Services, yet they do not. For the past three months, Cartrack gladly took the funds from my account, but could not even deliver the service, playing a blame game that I should monitor it from my side.

[Reminiscing those days when your tracker company would call you to inform you that your battery was detached or your vehicle is currently in a dangerous area.]

How their records could not flag that the system shows that I am still traveling at the same spot at the same km/h, is a definite question that requires an answer.

They are quick to bind you to the contract and install their product, but not doing the services that you pay for, and delivering proper client service, is TERRIBLE! I am not convinced that they are at all 'tracking' my vehicle if they could not pick this up after almost three months.