Cartrack doesn't put consumers first

I have had tracking devices with this company for 4 years Upon adding multiple vehicles, thats when complications started I wouldn't recommend a person to have more than one vehicle My concerns are as follows: 1. When the contract expires, cartrack continues debiting your account and no notification is sent that its expiring but upon annual increase, you get notification.

2. When signing for a contract telephonically, they will tell you that you have a recovery warranty of R150k for business should your vehicle be ****** and not recovered. As time progresses and you speak to a different person , they advise that it is not applicable.

3. When requesting telephonic recordings on email at their client sevices, they only send you an automated ticket and even if you send weekly follow ups, nothing gets sent but they claim that all calls are recorded for quality purposes and could be sent to you upon request.

4. During covid, people were given discounts permanently on their debits and when I queried on my account, I was not assisted. 5. Upon phoning and canceling contracts to expire via email and phone, you will still be debited regardless of arrangements made and when calling again wanting to find out, you get told that you should wait an additional 20 days and meanwhile debits continue . 6. When requesting deinstallation and installation from one vehicle to another if the contract expired on the vehicle that requires deinstallation, you will be told that the device cannot be found and you would need to pay R600 additional for the installation yet the device is known by them where it is fitted. 6. I went to their offices to calibrate my account and was assisted by someone who has no authority by the name Marvin Mokhoantle and messed up my account and when I escalated , my account became blocked but yet they still debit claiming I owe but yet my concerns were not taken into account.

As is, I have cars that don't have a device because one person decided to remove from the system without my consent and I have no visibility of where cars are for cars that have devices yet arrangements and a new plan was made on how to move forward. This was totally disregarded and I find it extremely unprofessional for such a big company.