Cartrack doesn’t know how to treat clients. Don’t use them.

If I could rate it a zero I would. I have contacted Cartrack since the beginning of the year regarding my panic button and no one has contacted me. I called on Friday 25 September 2020 and was promised that someone would come and check the panic button yesterday 30 September 2020 and no one came. There are no records that I have called numerous times although a Kirsten from client services noted that she could see the WhatsApp messages and emails I have sent. I was told on Friday 25 September that the panic button is out of warranty and I would need to pay R600 for a repair guy to come and see it. I refuse to pay that and they said I could pay R30 on my premium and then cancel after the repair guy came. They have deducted the R30 but no one has come! I asked for my policy to be cancelled and they told me about 1700 I’d need to pay. Cartrack has me on hold for 35 mins. They keep dropping the call and now I’m getting gatvol!