WvdM
Willem van der Merwe
1 reviews | Active since Nov 2014
15 Aug 2024, 13:08
Cartrack does NOT cancel contracts & reinstates debit orders at will
Be wary. Even after your contract has matured and you ask for it to be cancelled, they somehow reinstate their debit order. Phoning and talking to consultants is a waste of time. You keep getting promises of the "correct department" will get in touch to sort it out, or the matter has been "escalated" but it simply does not get sorted. My contract with them matured in October 2022 - it is now August 2024 and I am STILL PAYING a monthly subscription, eventhough the car was sold and the contract has run its course.
Simple solution - NEVER get a Cartrack tracker.
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Replies (1)Cartrack's replyOfficial
15 Aug 2024, 14:44Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply15 Aug 2024, 14:44
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
