1 reviews | Active since Oct 2021
Cartrack - do not install these units!
We chose Cartrack in addition to our insurance coverage and subsequently Cartrack fitted their tracking units with DVR systems for video recording. This is where our problems started as we then suffered constant berry drains on various vehicles with costly replacement of damaged batteries. Even informing Cartrack of this always has a negative response towards us being the customer "that if we had tampered with their equipment the repairs would be for our account" Why would we tamper??? The last nail in the coffin so to speak was when one of our employees was involved in an accident with another car. Subsequently I tried to download the video footage which was of course not possible. A Cartrack technician was sent out and the HDD replaced so that Cartrack can see if they can retrieve the footage from the replaced HDD - to date nothing. During the replacement their technician informs us he "found two other live systems" How is this possible if only Cartrack techs worked on the vehicle?
I then requested that Cartrack remove their systems as it clearly does not work. This has been ongoing for weeks now with us as the customer being bluntly ignored. In the interim the driver of the driver of the other vehicle has sent their bill for repairs and we have no video footage to prove they caused the accident. Disgusting and poor service.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Don't bother phoning Cartrack to get any action or service, you will not!! After sending several mails to the original assistant Cartrack has still not been able to resolve our request to have their systems removed! This morning of the 2022/12/12 I have been transferred 8 times from one person to another. As soon as you state you want their systems removed, then they transfer the call without any further assistance. Eventually after informing the last Cartrack assistant that I have been transferred several times,( and as she was informing me she is also transferring me) she asked to explain why I want the systems removed? Then she proceeds to assist and informs me that if I want their systems removed I will have to pay penalties(yet we are being held responsible for the other drivers cost of R100k as Cartrack's system cannot provide the video footage) Cartrack it is clear your employees are not even trained properly to assist customers! What a poor product and absolute disgusting service!
Don't bother phoning Cartrack to get any action or service, you will not!! After sending several mails to the original assistant Cartrack has still not been able to resolve our request to have their systems removed! This morning of the 2022/12/12 I have been transferred 8 times from one person to another. As soon as you state you want their systems removed, then they transfer the call without any further assistance. Eventually after informing the last Cartrack assistant that I have been transferred several times,( and as she was informing me she is also transferring me) she asked to explain why I want the systems removed? Then she proceeds to assist and informs me that if I want their systems removed I will have to pay penalties(yet we are being held responsible for the other drivers cost of R100k as Cartrack's system cannot provide the video footage) Cartrack it is clear your employees are not even trained properly to assist customers! What a poor product and absolute disgusting service!