Cartrack distasteful service!!!!

I called cartrack on Saturday notifying them that the tracker is draining my battery as a result i have to jump start my car at all time before being able to use it. i keep calling them and i am being transferred from one consultant to the other with no help. its been 4 days and seems to them this is not an emergency and how not having a car is affecting my livelihood. They claim to care about my car however they have the most strangest ways to show that.