OE
Octavia E
1 reviews | Active since Nov 2020
19 Jun 2024, 10:36
Cartrack dissatisfaction cancelation
Greetings,
It is sad that I have to take this matter to Hello Peter.
I sold my car few months ago and Cartrack was notified however I still receive update movement of the car which confirms that the Cartrack was not deactivated.
They have explained the terms and conditions of cancelation which still doesn't make sense to me but the least they can do, atleast deactivate it on your system since the car is no longer in my possession.
Your assistance in resolving this matter will be appreciated.
Kindly regards, Octavia Ephraim
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
19 Jun 2024, 13:49Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply19 Jun 2024, 13:49
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
OE
Octavia E's updateReviewer Update
18 Feb 2025, 18:19Hi there,
It is truly unpleasant to report that after 7months still the matter is not resolved.
All I receive is the Consultant's telephone calls and escalating balance on the account yet Cartrack ows me a refund. I have sent numerous emails to the accounts department and client services, to date I am still waiting for the matter to be resolved.
Please assist.
Regards,
Octavia Ephraim
It is truly unpleasant to report that after 7months still the matter is not resolved.
All I receive is the Consultant's telephone calls and escalating balance on the account yet Cartrack ows me a refund. I have sent numerous emails to the accounts department and client services, to date I am still waiting for the matter to be resolved.
Please assist.
Regards,
Octavia Ephraim
OE
Octavia E's update18 Feb 2025, 18:19
Reviewer Update
Hi there,
It is truly unpleasant to report that after 7months still the matter is not resolved.
All I receive is the Consultant's telephone calls and escalating balance on the account yet Cartrack ows me a refund. I have sent numerous emails to the accounts department and client services, to date I am still waiting for the matter to be resolved.
Please assist.
Regards,
Octavia Ephraim
It is truly unpleasant to report that after 7months still the matter is not resolved.
All I receive is the Consultant's telephone calls and escalating balance on the account yet Cartrack ows me a refund. I have sent numerous emails to the accounts department and client services, to date I am still waiting for the matter to be resolved.
Please assist.
Regards,
Octavia Ephraim
OE
Octavia E's updateReviewer Update
23 Aug 2025, 11:08Dear Cartrack,
Sadly that I have not received positive way forward. I was informed that your team would attend to my case. However, yesterday I received a call about my account being in arrears instead. I would like clarification on why this happened and the current status of my case.
Could you please confirm when my original issue will be addressed and provide an updated timeline? I would like to ensure that this matter is resolved promptly and I am refunded the overpayment due to me.
Your urgent attention to the matter will be really appreciate.
Concerned!
Sadly that I have not received positive way forward. I was informed that your team would attend to my case. However, yesterday I received a call about my account being in arrears instead. I would like clarification on why this happened and the current status of my case.
Could you please confirm when my original issue will be addressed and provide an updated timeline? I would like to ensure that this matter is resolved promptly and I am refunded the overpayment due to me.
Your urgent attention to the matter will be really appreciate.
Concerned!
OE
Octavia E's update23 Aug 2025, 11:08
Reviewer Update
Dear Cartrack,
Sadly that I have not received positive way forward. I was informed that your team would attend to my case. However, yesterday I received a call about my account being in arrears instead. I would like clarification on why this happened and the current status of my case.
Could you please confirm when my original issue will be addressed and provide an updated timeline? I would like to ensure that this matter is resolved promptly and I am refunded the overpayment due to me.
Your urgent attention to the matter will be really appreciate.
Concerned!
Sadly that I have not received positive way forward. I was informed that your team would attend to my case. However, yesterday I received a call about my account being in arrears instead. I would like clarification on why this happened and the current status of my case.
Could you please confirm when my original issue will be addressed and provide an updated timeline? I would like to ensure that this matter is resolved promptly and I am refunded the overpayment due to me.
Your urgent attention to the matter will be really appreciate.
Concerned!