WB
Wendy B

1 reviews | Active since Apr 2013

17 Aug 2021, 12:41

CarTrack - DISGUSTING service for loyal and good paying client !

I have been a loyal and GOOD paying client of CarTrack since 2010. Had their unit installed in my Toyota, Merc & BMW as I've changed cars over the years. Jan 2021 I cancelled with CarTrack for financial reasons but still had 6 months left of my contract period. They said I can pay the contract off over a period of 6 months. Three months into paying off the contract period, they started phoning me saying "dont forget to pay" but that would be AFTER my debit order would go off ! Then they got their attorneys to phone me in month 4 and 5 & started sending me overdue arrears letters !!!! Then month 6 they sent me an sms saying they have BLACKLISTED me ! My 6th and final debit order payment went off beginning of Aug 2021. I am DISGUSTED in how they have handled my acc. I was NEVER in arrears with them & all I was doing was paying my contract period off but they had the cheek to phone me, get their attorneys to phone me, e-mail me arrears letters & then threaten with me BLACKLISTING !!!!! I will be in the market to buy a new car next year for my daughter but I can guarantee, Cartrack will NOT get my business when I am ready to install a car tracking unit !

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Replies (1)
Cartrack
Cartrack's reply17 Aug 2021, 13:16
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team