Cartrack = Disaster!!!

If I could give a minus star rating I would. Cartrack = DISASTER!! Never have I ever experienced such a complete lack of customer service and sense of urgency. From installation it was a complete headache. Cartrack was recommenced by the dealership I purchased my car. Upon installation there was a mix up and I was made to wait at the fitment centre for an hour and 30 mins. The technician, Lucky laughed it off that I had to wait. The app NEVER worked and I was told when I called for my login details for the 5th tome that the unit installed actually doesn’t work as they can’t see my car on their system. I decided to cancel, because the whole process has been a nightmare. On the day of de installation the technician did not arrive as scheduled. When I again followed up as Cartrack couldn’t be bothered to update their customers, I was told that a job card was never raised and that they can’t confirm what time a technician would be able to come through. Shayna Bentley & Gavin Thornton (Dealership Sales) also couldn’t be bothered to assist and ignore all calls - they prefer to communicate on email as they probably can’t handle the heat. I would not recommend this tracking company to anyone considering getting a tracker for their vehicle.