Cartrack Disappointment

DISAPPOINTED!! I have been with Cartrack since October 2016 when I bought my recently hijacked car, with no claim history and paid up premium since inception. My car was hijacked on 4th December 2021, and it appears a majority of their consultants are well trained in making your reporting of the incident and the follow up an even more stressful ordeal. None of them will call you back even after taking down your details, and are not ashamed to tell a customer to keep calling back for updates. I have previously requested policy documents, and none were sent...only to be shared when enquiring about the Non-recovery Warranty. I have colleagues and friends who have also cited non receipt of terms and conditions after signing with Cartrack, this makes me wonder if the R150 000 Warranty is a **** to sign over as many clients as possible without the intent to honour their end of the deal. I am yet to receive an email response sent to Kemiso after declining my claim on 23 December 2021.