1 reviews | Active since Sept 2014
Cartrack disappointed
Cartrack – Unacceptable Service, No Resolution After Almost a Month
I am extremely dissatisfied with the service I have received from Cartrack.
Cartrack installed a tracker in our vehicle, after which our battery started draining. Cartrack then came out and disconnected the tracker and advised us to have the battery tested. We did so, and the battery was found to be completely fine.
We then contacted Cartrack and requested that they come back to reconnect the tracker. More than a week passed with no proper response or follow-up from anyone. We had to keep phoning repeatedly, yet nobody took responsibility for resolving the matter.
Because of the ongoing poor service and lack of communication, we eventually decided that we wanted the tracker removed and the contract cancelled completely.
It has now been almost a month, and every single time we contact Cartrack, we are told the complaint has been “escalated”. This has become nothing more than an excuse. There is still no resolution, no proper feedback, and no one taking responsibility.
What makes this even more unacceptable is that Cartrack has already deducted money from my account while I have effectively had no use of the service because the tracker was disconnected.
I have made it very clear that I will not pay any removal fee. Cartrack installed the unit, the problems started after installation, the unit was disconnected by Cartrack, and despite numerous calls, Cartrack failed to return and resolve the issue within a reasonable time.
I am therefore demanding that Cartrack:
Remove the tracker at no cost to me. Cancel the contract immediately. Stop any further debit orders or charges. Provide written confirmation of the cancellation. Address the money already deducted while the service was unavailable. Contact me directly with an actual solution instead of simply saying the matter has been escalated again.
A customer should not have to spend weeks continuously phoning a company just to get a simple matter resolved.
The lack of communication, follow-up and accountability from Cartrack has been completely unacceptable.
Almost one month of phone calls, promises and escalations with no resolution. This is honestly some of the worst customer service I have experienced.
I expect Cartrack to resolve this matter urgently and fairly.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The tracker installation resulted in problems with my vehicle’s battery. Cartrack attended to disconnect the unit and advised that the battery should be tested. The battery was tested and found to be fine. I then repeatedly requested that Cartrack return to reconnect the tracker, but despite waiting and following up for more than a week, nobody contacted me or resolved the problem.
Because of the ongoing lack of service, I eventually requested that the tracker be permanently removed and that my contract be cancelled. This request has also still not been properly dealt with.
What makes this situation even more unacceptable is that Cartrack has already deducted money from my account despite the fact that I have not received the service for which I was paying.
I am therefore formally requesting the following:
- Immediate arrangements for the tracker to be removed from my vehicle.
- Cancellation of the contract without cancellation penalties or additional charges arising from this unresolved service issue.
- Written confirmation that no further amounts will be deducted from my account.
- A proper investigation into the amounts already deducted while the service was not functioning as expected.
- Written confirmation once the matter has been fully resolved and the account closed.
As a consumer, I expect services that I pay for to be supp**** with reasonable care, quality and within a reasonable period. I also expect complaints to be handled properly and not simply passed from department to department without resolution. I am keeping a record of my calls, complaints, deductions and correspondence regarding this matter. Should Cartrack continue to fail to resolve this complaint, I reserve my right to escalate the matter further through the appropriate consumer and regulatory channels available to me. Day 2 and still no solution. I am no longer asking for promises or further escalation references — I am asking for action, written confirmation and a final resolution. Cartrack, please resolve this matter urgently.
The tracker installation resulted in problems with my vehicle’s battery. Cartrack attended to disconnect the unit and advised that the battery should be tested. The battery was tested and found to be fine. I then repeatedly requested that Cartrack return to reconnect the tracker, but despite waiting and following up for more than a week, nobody contacted me or resolved the problem.
Because of the ongoing lack of service, I eventually requested that the tracker be permanently removed and that my contract be cancelled. This request has also still not been properly dealt with.
What makes this situation even more unacceptable is that Cartrack has already deducted money from my account despite the fact that I have not received the service for which I was paying.
I am therefore formally requesting the following:
- Immediate arrangements for the tracker to be removed from my vehicle.
- Cancellation of the contract without cancellation penalties or additional charges arising from this unresolved service issue.
- Written confirmation that no further amounts will be deducted from my account.
- A proper investigation into the amounts already deducted while the service was not functioning as expected.
- Written confirmation once the matter has been fully resolved and the account closed.
As a consumer, I expect services that I pay for to be supp**** with reasonable care, quality and within a reasonable period. I also expect complaints to be handled properly and not simply passed from department to department without resolution. I am keeping a record of my calls, complaints, deductions and correspondence regarding this matter. Should Cartrack continue to fail to resolve this complaint, I reserve my right to escalate the matter further through the appropriate consumer and regulatory channels available to me. Day 2 and still no solution. I am no longer asking for promises or further escalation references — I am asking for action, written confirmation and a final resolution. Cartrack, please resolve this matter urgently.