Cartrack did not reach out to understand if I was ok since my Car tracker went off, I did not receive any call or spoke to Phumuzile Ulsan as you would like me to rate her

Cartrack did not reach out to understand if I was ok since my Car tracker went off, I did not receive any call or spoke to Phumuzile Ulsan as you would like me to rate her. There’s nothing to rate my life would have been in danger when I have tracker that supposed to indicate when the device is compromised, I’m not happy and the service anymore