Cartrack devise’s battery in my car is depleted I have logged it with cartrack almost a week ago and they still have not come to assist me

Cartrack devise’s battery in my car is depleted I have logged it with cartrack almost a week ago and they still have not come to assist me. The tracker devise is draining my car battery I am unable to use the car and they do not care. I am being held at ransom yet there is nothing wrong with my car, I took to be checked and there is nothing wrong with the car that can cause the to be drained so quick. They did indicate that such issues could be caused by the tracker in my car as similar cases have reported. Makes sense because I have had the device in my car for over three years. Cartrack is trash they do not care about their clients.