DM
Deshnee M
1 reviews | Active since Aug 2026
02 Sept 2026, 07:01
Cartrack - device disconnected but premiums still being deducted
I am still waiting for customer service to get in touch with me since my last review. Their device has been disconnected from my vehicle since 08 August 2026, but they have deducted their premium from my account, and nobody from customer services has had the decency to even call to let me know what is happening. All they do is use a standard reply on this platform but nothing gets done afterwards
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Replies (2)0
Replies (2)
Cartrack's replyOfficial
02 Sept 2026, 07:15Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply02 Sept 2026, 07:15
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
DM
Deshnee M's updateReviewer Update
02 Sept 2026, 14:10Car track keeps sending the same automated reply, but nobody is contacting me to resolve this issue. The device is disconnected from my car, but Car Track is still deducting the premium. Is that not *****ing?
DM
Deshnee M's update02 Sept 2026, 14:10
Reviewer Update
Car track keeps sending the same automated reply, but nobody is contacting me to resolve this issue. The device is disconnected from my car, but Car Track is still deducting the premium. Is that not *****ing?