Cartrack device

I just recently join cartrack for both my car and s****** but the device is faulty on the s****** and I can't track it on the app and I called cartrack they also unable to track it and I'm using it for business. I'm unable to track how the business is doing nor the driver and cartrack is unable to assist nor speed up the process to get this resolved!!! The worse thing is that cartrack was unable to pick this up from the beginning so should the s******be ****** they are going to be sble to track it! How pathetic!!! The service is poor!!!!!!!