Cartrack Demands Payment Without Resolving Longstanding Service Issue

I am escalating this matter due to Cartrack’s continued refusal to resolve a long-standing issue with my tracking unit unless I first pay the outstanding installments—payments I paused specifically because the issue was not being attended to.

For over six months, I’ve tried to get support for a malfunctioning tracker. Despite multiple calls and follow-ups, no proper case was ever logged, and no resolution was provided. Promises of technician visits and system tests were made but never fulfilled. Each time I contacted support, I had to start from scratch, indicating a serious failure in Cartrack’s customer service and issue tracking systems.

The issue began while my warranty was still valid. However, due to delays and lack of action, I was later told the warranty had expired and I would now need to pay for support—despite the fact that the problem was reported well within the warranty period.

I paused payments to bring attention to the unresolved issue, not to avoid responsibility. Now, Cartrack demands payment before offering any assistance, which is unacceptable and *********.

Additionally, Cartrack increased billing during the proposed VAT hike without formal notice, even though the VAT change was not implemented.

I am requesting:

A full investigation into the tracking issue Restoration of the service I signed up for A review of billing adjustments made during this period An explanation of how Cartrack plans to improve its support and issue tracking systems My vehicle remains at risk due to a malfunctioning service, and I expect urgent attention from Cartrack’s management.