JM
Joseph M

1 reviews | Active since Apr 2020

12 Feb 2025, 18:04

Cartrack demands 3rd payment from me in less than a month.

Cartrack is bad business on the 17th January 2025 , a tracker unit was fitted in my vehicle, on the 22nd i was told to pay R125 for fitment where by I was never told about during a phone call before tracker unit was installed, I didn't want to argue that and made a deposit on their account same day. And came January month end R218 was debited from my account, and now recently on the 7th of Feb 2025 they wanted other R218 sending me mails, and that amount is my month to month package, and how come now it's not even month end and already the organization demand other R218 from me in less than a month, and yet i paid more than monthly package. Our agreement on the phone with the lady was that all payments will be made/ debited on the 7th of each month, meaning 1st payment of January will be on 7th Feb and the 2nd on March the 7th and so on, which is something the lady did not dispute on the phone but agreed and now they having attitude towards. At 1st I thought they are the real deal I even rated them on HelloPeter, am actually not disappointed in them, infact i know who they truly are, cause now I know this is not business its a **** demanding money when it's not even due, in less than a month with them and already should be on my 3rd payment thats a big red flag for me, thats not a business,who operates such business any way or who has to take such business i cant even trust them with my vehicle, their agents got no respect for clients clearly they dont understand business incase what they got is business or called business, am done with them they should just send a technician and Uninstall the device in my vehicle thats all.

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Replies (2)
Cartrack
Cartrack's reply12 Feb 2025, 19:03
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

JM
Joseph M's update14 Feb 2025, 14:50
Reviewer Update
I would like to thank and rate a lady by the name Matshidiso Mmota from Retention department, she a pro when it comes to business. The lady phoned me today morning wanted to know whats the call on tracker cancelation, she listened attentively and came with a solution in the midst of confused and unprofessional accounts departments officials, she put her self in someone's else shoe to solve the problem that 4 or 5 so called professionals employees failed dismally to resolve, even when it's not her call to do so, she managed to convince me not to cancel business with them. where's the 1st lady who got the business presentation deal sealed, whom brought all this attenuation, are we one sided employees checking on monthly salary not knowing what creates money that pay salaries and bills, Matshidiso adds value to the business growth to keep business afloat at all cost, why should a client cancel business even when good tools provided, and good service rendered, no person leaves without a trace or reason for that matter, it raise concern doesn't it, no one should leave or cancel any contract because of negligence or miss presentation by employees that's a big red flag for business, at cost of few unprofessional people, and against all odds one lady pulled through and stood her ground as in like it's her own business, she put blood and sweat on it, like am the only client in her business, she dedicate her self to the business, who does that only few, an rare, I know I've been around, only those born leaders they take non too small but with knowledge that big things comes or made from small things, she got that drive, she cames in all shapes and sizes, she knows structure to pillar, she's business bosses boss, she think like a business men, on point, full of positive energy she' ambitious, she lives her life not only by salary but by the knowledge of what generates the salary, Put respect on her name in all departments, and when it's due time for internal promotions within the business she fits at the top. She's boss and every employees should know and report to her especially for advise and so on. And her bosses must know she's the boss lady crowned , waiting to be crowned by the organization/ business. With her the business will always be in good shape, future and successful AT ALL COST.