CarTrack

I have a service with car track.My vechile got ****** on the 18 September 2024. Till date I have not received any recovery of the vehicle. I had taken out a package which includes if the vehicle gets ****** I would receive a recovery warranty but was advised today on the 23 September 2024 that I do not qualify cause of the following reasons which they know about.I feel I am paying for something in which I am not receiving any help l. I could have personally taken out a cheaper package yet I took out this package should anything happened to my vehicle I would be assisted with. I am now not been assisted with yet they are aware of the following reasons. Your assistance will be highly appreciated.