Cartrack - ****************

<p>I am still shocked at the position I am in at the moment regarding a contract that was imposed on me by CarTrack, I seriously feel I have been conned into a service that I already have. A few weeks ago I received a phonecall from a lady informing me that she is from my current tracker company and would like to send people to come and replace the current tracker unit on my car with a new one. So I asked will I be paying for this service, she said not at all Ma'am we will simply replace the old device and replace it with a brand new one as the current one will no longer be in use. I also confirmed if my preminums will remain the same and she informed me that there would be no change. So I was really not concerned as it made sense, with time units expire and are replaced in order to be in perfect working order. So we then set up a date for the fitting and she gave me a contact number should I have any queries. So the day came and 2 men - extremely unprofessional from Cartrack came to fit the replacement unit. The reason I call them unprofessional is becuase they were driving recklessly and the one was annoyingly hitting on me and on picking up my car I realised they had also helped themselves to my Menthos gum which I had accidentally forgot to take out the car. What I found strange though is that when I asked them where the old unit was they had no idea and I was also puzzled as to why the sheet I was signing was written 'cartrack' when I am contracted with Netstar. I was in a middle of a meeting that day and never really followed up nor reported their unproffesionalism. So yesterday 10 July 2017, I was reviewing my finances and debit orders I noticed that there was a debit order of R222.40 for the first time 'in my life' from cartrack and also my usual debit order from Netstar. So I call the number that the sales lady gave me and that went to Netstar and I dropped the phone immediately to google the number for cartrack and got through and explained my story to this lady who told me that I have signed a contract for cartack. So I ask her how and when did I sign for a service that I already have and that is actually more expensive than my current one and even worse I dont even know the company cartrack (I was under the impression that they are are part and parcel of Netstar), then she said the phonecall serves as a contract (oh my goodness, since when has a phonecall served as a contract). So I check my emails and I dont even have any paperwork to support this verbal contract that once again is being imposed on me. I was getting really annoyed and upset at the lack of emphathy and she kept saying to me 'let me finish talking'. I was just blown away also I was highly stressed by the entire situation. She also said that if I cancelled I would be charged a thousand rand something (my sugar level just shot up). So she told me that she would listen to the phonecall from the time I spoke to the saleslady and let me know, so this was yesterday 10 July 2017. I obviously didnt sleep thinking and stressing about this whole situation. So this morning I felt I was calmer and in a better position to explain my predicament. I called cartrack again and spoke to Tracy (who was more pleasant as well than the previous lady) and she asked me something interesting, she asked where I bought my car from and I told her and she then said didnt they tell you your car had a tracker and I said No because my car didnt have a tracker and she also mentioned that she would listen to the phone conversations and get back to me during the course of today 11 July 2017. So I would appreciate then if someone could please get back to me because I have no intentions of continuing with this contract nor am I interested in building a relationship with cartrack especially since it was started on a very wrong footing, I would appreciate if you could also stop debitting my account, especially since I DID NOT give them to you nor permission to start taking money from account, it really feels like ****************.</p> <p>Looking forward to hearing from you soon.</p>