1 reviews | Active since Nov 2021
Cartrack Dashcam Footage Unavailable After Accident & Poor Support
I have dashcams installed by Cartrack in two of my business bakkies for security and incident evidence. Yesterday one of my staff was involved in an accident, and when I urgently needed the footage, I was unable to download or access anything.
This is the first time I have actually needed the recordings — and the system failed completely. Despite trying multiple times, no footage could be retrieved, which defeats the entire purpose of having these dashcams.
Trying to get assistance from the call centre was another ordeal. I was transferred from department to department without receiving any real help or solution.
As a business owner, I rely on this technology for protection, accountability, and insurance purposes. Not being able to access critical evidence after an accident — and then struggling to get support — is extremely concerning and disappointing.
I urgently request that Cartrack investigate this matter and provide a reliable solution so this does not happen again.
Very dissatisfied with the service at this stage.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
However, to date I have still not received any clarification regarding this matter. I have not received a phone call, email, or any form of follow-up from Cartrack regarding the issue I raised about the dashcam footage that could not be accessed after the accident.
What is even more concerning is that since logging this complaint, the only calls I have received from Cartrack were sales calls. I was contacted twice regarding taking out warranty on the units, and yesterday I received another call offering me insurance products. During that call I explained that I have been with King Price for 14 years and have no intention of changing insurers.
It is extremely disappointing that I can receive multiple sales calls, yet no one has contacted me to resolve the actual technical issue I reported. The entire reason I installed these dashcams in my business vehicles was to ensure that footage would be available in situations exactly like this.
I would appreciate it if someone from the relevant department could urgently investigate the matter and provide a proper explanation as well as a solution to ensure this does not happen again.At this stage, I am still waiting for the clarification that was promised.
However, to date I have still not received any clarification regarding this matter. I have not received a phone call, email, or any form of follow-up from Cartrack regarding the issue I raised about the dashcam footage that could not be accessed after the accident.
What is even more concerning is that since logging this complaint, the only calls I have received from Cartrack were sales calls. I was contacted twice regarding taking out warranty on the units, and yesterday I received another call offering me insurance products. During that call I explained that I have been with King Price for 14 years and have no intention of changing insurers.
It is extremely disappointing that I can receive multiple sales calls, yet no one has contacted me to resolve the actual technical issue I reported. The entire reason I installed these dashcams in my business vehicles was to ensure that footage would be available in situations exactly like this.
I would appreciate it if someone from the relevant department could urgently investigate the matter and provide a proper explanation as well as a solution to ensure this does not happen again.At this stage, I am still waiting for the clarification that was promised.