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Letlhogonolo T

1 reviews | Active since Nov 2020

20 Oct 2025, 10:07

CarTrack Dash Camera

We have recently installed a dash camera in 01 of our car that we use for an e-haling business, on the 16th of October an incident happened in the car and we called the camera support to help us get the footage. we got instructions on how to retrieve the footage on the Cartrack app, we have tried it for several time , we called more than 100 times to get help with the footage but no one is willing to help. We have switched on the ignition for several days ,connected to good quality WIFI but still no luck.

Just imagine with a BIG PROBLEM of assaults and KILLLINGS of Bolt / Uber drivers that we have in South Africa, we thought if maybe the dash camera is installed the safety of the driver will not be compromised but still Cartrack is failing US, just a simple footage its a issue to get it.

PLEASE ALL SMALL, MEDIUM AND LARGE BUSINESSES DONT EVER ATTEMPTED TO DO BUSINESS WITH CARTRACK YOU WILL NOT GET ANY HELP FROM THEM, YOU ARE DEFINETLY GOING TO LOSS YOUR ASSETS BECAUSE OF LACK OF COMPETENCY, CONSISTENCY AND REALIBILITY.

The dash camera was installed to have a peace of mind and for the driver to be safe but still we cant get any help. PLEASE BE ADVIED THAT CARTRACK IS USELESS AND YOU WONT GET ANY HELP, Camera support department is also USELESS.

PLEASE take your business somewhere else where they will value and treat you as a client.

0
Replies (3)
Cartrack
Cartrack's reply20 Oct 2025, 10:15
Official
Good day,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Best regards,

LT
Letlhogonolo T's update20 Oct 2025, 10:57
Reviewer Update
Hi There,

It will never be clarified as Charmine from Camera support, who is very impatient, unprofessional and very RUDE says the footages are now deleted. How possible is that the footage of the 16th of October 2025 is now deleted? So it means that we are currently paying for the dash camera that is completely not working!!
LT
Letlhogonolo T's update22 Oct 2025, 12:11
Reviewer Update
It's been day 03 today since waiting for the footage from Cartrack, a lady called Zandile from customer care called me on Monday and said the issue has been resolved till today nothing still. She said the footages have been uploaded by back support when I checked on the Cartrack app it said pending which means footages are being downloaded I waited the whole day yesterday (THE CAR WAS MOVING ALL THE TIME, IT HAS NEVER BEEN OFF,IGNITIONWAS WAS ON THE WHOLE TIME ) and which was on the 22 October for the footages to be retrieved till today nothing,now the STATUS of the video's on the app says DOESN'T EXISTS. Complained was on the 21 of October 2025.

There has been a very SERIOUS incident that happened in the car which has let to someone being arrested, till today we can't prove his innocence because of the USELESS Cartrack Dash Camera.

Ladies and Gentlemen PLEASE stay away from Cartrack dash camera you will be paying for something that is completely USELESS.

All small, medium and large businesses PLEASE don't EVER DO BUSINESS WITH CARTRACK, they won't HELP YOU AT ALL.

ALL E - Hailing businesses PLEASE STAY AWAY FROM CARTRACK DASH CAMERA, We are also in the e-hailing business but we can't proof the innocence of the driver. PLEASE STAY AWAY!!!!!